01
Start with what happened
We use support reports to investigate bugs, clarify confusing interactions, and identify useful improvements. Begin with the action you took, what appeared on screen, and what you expected instead.
“I was on [screen], I tried [action], and I saw [result] instead of [expected result].”
02
What makes a report useful
Include the details that help us reproduce the issue:
- App versionShown in the app’s About screen.
- Device and softwareYour iPhone or iPad model and iOS or iPadOS version.
- Location in the appThe screen, sheet, or setting where the issue occurred.
- Steps and resultWhat you did, what happened, and whether it happens again.
03
AI troubleshooting details
Legends At Bat can use Apple Intelligence—including Private Cloud Compute when available—or an external provider you configure. Tell us which option was selected in AI Settings.
Say whether you asked one Legend or a multi-Legend panel, and include any availability, fallback, or usage-limit message shown by the app.
Include the provider name, whether the permission prompt appeared, and the error shown. For provider billing, account, quota, or outage issues, use that provider’s own help resources.
04
Protect your privacy
Please do not send API keys, authentication tokens, passwords, private prompts, full endpoint URLs containing credentials, or other sensitive information.
If a screenshot contains a private question or identifying information, crop or cover it before attaching it to your message.
05
Send your report
Email support@simtelligence.com with the details above. A short subject naming the screen or problem helps make the report easy to recognize.